Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

At Mona’s Accents Florist, we take great care in ensuring that your floral gifts arrive beautifully designed and as safely and promptly as possible. Please review our delivery guidelines before placing your order.

DELIVERY AREAS

Mona’s Accents Florist provides local delivery throughout New Orleans and select surrounding areas.

Our standard delivery area includes New Orleans and designated nearby communities. Delivery availability and fees are determined by the delivery address and distance from our shop.

Deliveries outside of our standard service area may be accepted on a case-by-case basis and may require an additional delivery fee.

DELIVERY TIME FRAMES

Our standard delivery hours are Monday through Saturday during normal business hours.

While we make every effort to accommodate requested delivery times, specific delivery times cannot be guaranteed unless arrangements have been made with our staff in advance.

Orders are delivered according to our daily delivery routes. Factors such as traffic, weather, holidays, special events, road closures, and unusually high order volume may affect delivery times.

For funeral services, weddings, and scheduled events, we prioritize delivery according to the confirmed service or event time.

SAME-DAY DELIVERY

Same-day delivery is available on a limited basis and is subject to order volume, floral availability, delivery location, and the time the order is received.

Orders placed after our same-day cutoff may be scheduled for the next available delivery date.

During major floral holidays—including Valentine’s Day, Mother’s Day, Easter, Thanksgiving, and Christmas—same-day delivery may be limited or unavailable.

RECIPIENT AVAILABILITY

Please provide a complete and accurate delivery address, recipient name, and telephone number when placing your order.

If no one is available to receive the delivery, our driver will determine whether the arrangement can be safely left at the location. Depending on the circumstances, we may:

• Leave the arrangement in a safe location • Leave the arrangement with a neighbor, receptionist, concierge, or front desk • Contact the recipient or purchaser for further instructions • Return the arrangement to the shop for redelivery

Flowers will not be left unattended when weather, temperature, security concerns, or other conditions could compromise the arrangement.

Additional delivery charges may apply if a second delivery attempt is required.

INCORRECT OR INCOMPLETE ADDRESSES

The customer is responsible for providing accurate delivery information.

If an incorrect or incomplete address results in a failed delivery, delayed delivery, or the need for redelivery, an additional delivery fee may apply.

HOSPITALS, FUNERAL HOMES, HOTELS & BUSINESSES

Deliveries to hospitals, funeral homes, hotels, schools, offices, and other facilities are subject to the receiving policies of that location.

For hospital deliveries, please confirm that the recipient is currently admitted and permitted to receive flowers.

For funeral deliveries, please provide the name of the deceased, funeral location, and service time whenever possible so that we can coordinate delivery appropriately.

Once an arrangement has been accepted by authorized staff at a hospital, funeral home, hotel, office, or other facility, the delivery is considered complete.

HOLIDAYS & HIGH-VOLUME DELIVERY DAYS

Floral holidays are extremely busy delivery periods. During these times, we cannot guarantee specific delivery times.

We encourage customers to place holiday orders early. Delivery availability may be limited once our daily delivery capacity has been reached.

Certain holidays, parades, festivals, severe weather events, street closures, or other circumstances unique to the New Orleans area may require us to modify delivery areas, restrict delivery times, or offer pickup only.

SPECIAL DELIVERY REQUESTS

We are happy to consider special delivery instructions; however, requests such as “before noon,” “after 3:00 PM,” or “deliver at exactly 2:00 PM” are requests and are not guaranteed unless it is confirmed by a Mona’s Accents Florist employee.

If your order is not a funeral & requires a guaranteed delivery time, please contact the shop before placing your order to determine whether timed delivery service is available.

QUESTIONS ABOUT DELIVERY?

If you have questions about whether we deliver to a particular area or need assistance with a time-sensitive order, please contact Mona’s Accents Florist at 504-944-7001 before placing your order.

Mona’s Accents Florist 2109 N. Claiborne Ave. New Orleans, LA 70116

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.